Cancellation/Refund Policy

Paint it Off is a mobile events and paint kit supplier company. Every event and production takes effort and expense on our side to create a positive experience. We reserve seats, utilize studio time, book paint experiences with other venues, pay for supplies, and staff based on registrations. We plan accordingly to make sure your experience with us and your event is the best it can be.

We understand that life happens. Things come up, conflicts arise, and emergencies can effect your ability to maintain your commitment to your art class. Below is our cancellation policy based on the different events we offer. Feel free to contact us  with any questions you may have.


Transfers, cancellations, or any other changes must be made 48 hours prior to class to receive a credit for a future event. To transfer a credit, email with your order number and event date. Refunds will not be provided. Transfer credits must be used within 30 days or else the credits will be void.

Ticket transfers must be made through our website. Requests through third party channels and social media are NOT guaranteed.

To Transfer Your Ticket  email

In the event, classes are cancelled due to unforeseen circumstances such as natural disasters or low capacity (each class requires 10 attendees). You may opt to have your purchase refunded, tickets transferred or have a credit issued for a future event.

If you arrive more than 15 minutes past the start of class, you will be asked to reschedule subject to the 72 hour cancellation policy. Cancellations made after the 72 hours scheduled class start time will be issued a studio credit for the amount paid.

Every ticket purchase is a firm commitment to attend the event and we use the funds to hire our artists, pay for supplies, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

Sorry, there will be no credits or refunds for “no shows.”


Once a voucher from a third party is redeemed on our website your ticket(s) are NOT refundable or transferable. In the event we have to cancel one our classes you used a voucher for, you will then be able to transfer your credits to another upcoming Paint and Sip class.

If you purchased your class on Eventbrite or other third party websites, then our Refund & Cancellation policy applies to your purchase. If you are entitled to a refund, or have any questions, please visit the Eventbrite site and contact their customer service team.

Every ticket purchase is a firm commitment to attend the event and we use the funds to hire our artists, pay for supplies, venues, travel expenses etc., Day of event Cancellations / Transfers will not be granted, thank you for understanding.

There will be no credits or refunds for “no shows.


The Paint It Off private parties are great for corporate events, birthday parties, and more! Choose your favorite painting from our library or you can create a custom one for your event for an extra fee of $85-$100  We will provide all the supplies: paint, brushes, canvases, easels and aprons are all included. (Tables, chairs, drinks, & food are not included in the cost.) We do not accept any sort of promos or discounts towards our private parties.

Deposit Policy
The Paint It Off Private Parties are booked by placing a non-refundable deposit of 50% for adult parties and 30% for kids parties, that goes toward the total cost to of your party which is used to purchase the supplies needed for your painting party and to secure the desired date and time, after availability is confirmed by The Paint It Off team. The date and time is not secure until the deposit is paid, therefore it is best to pay the deposit as soon as you can to get the desired date and time! Once you paid your deposit your desired date and time slot will be blocked out on the calendar, thus securing your private party. Please email us to see open dates or see the upcoming events page.

The remaining balance is based on how many painters there will be for each private party and will be due no later than 4 days before your party or event will not be held. *The Paint It Off events  are booked regularly on the weekends, so the sooner you book and pay the deposit the better your chances are of getting your desired date and time.

Rain or Shine

We cannot predict the weather therefore a scheduled private party will still go on if it happens to rain (or other acts of mother nature) on the day of. Rescheduling can occur, subject to the availability of The Paint It Off for an additional fee.

Paint It Off Kit | Refund Policy

All orders are made to order. We do not offer refunds or exchanges. By purchasing the kits online you acknowledge our policy. We will only provide refunds for missing items and will not honor refunds for Shipping Delays during COVID-19. Please view our COVID-19 Shipping policy.

Private Party Rescheduling

If you are wanting to reschedule your private party, whether it’s the date or time needing to be changed, an extra fee of $150 will be charged each time rescheduling occurs and will go towards your total private party cost. Rescheduling can only occur if given a 5 days notice before the first scheduled event. Last minute cancellations will forfeit their staff fees for event hosts, event services, and perishables i.e. bar staff, ice, etc. and will be subjected to an additional staff charge for their rescheduled event.

Private Party Cancellation Policy
While we regret to lose the opportunity to paint with you, our private party cancellation policy is in place to protect the professional artist that is scheduled to instruct and entertain each party. For this reason, we firmly require a minimum of 3 days notice of cancellation before your private party date, to grant a partial refund or rescheduled date. Private Parties booked within 7 days of the desired date must be paid in full and will not qualify for cancellations, refunds, or rescheduling.

When you cancel before the 7 days notice you will receive a partial refund of any fees paid. (Excluding the 30%-50% non-refundable deposit.) This fee goes towards the supplies, reserving staff, and time spent in preparation of the event that was supposed to be scheduled.

If on the day of you are a “NO SHOW“, you will forfeit all deposits & fees made. No refunds will be given. 


We understand that emergencies can occur. Please contact us via email directly if you need special consideration for a refund. We try our best to accommodate.


For all other inquiries please email 


With Gratitude,

Paint It Off