Paint it Off offers an at home paint experience. Every paint kit requires us to order supplies and we also customize the paint colors for each design to create a positive experience. During this time, our suppliers are shipping supplies with a 1-2 week delay which effects our shipping time. We are doing our best to plan accordingly to make sure you get your kits as soon as possible.
COVID-19 Shipping Policy
The COVID-19 epidemic continues to evolve by the day. As a business and a community, we believe that we must do our part to slow the spread of the virus while we continue to operate.
As of now, our onsite special events services have been postponed and are closed until the shelter-in-place mandate is lifted in California, New York, and Atlanta until we feel it is safe to open. Our online store, with our at home paint kits, will remains open, and we’ll be available at email@example.com or via our social channels 24/7.
Please note: At home paint kit Orders are delayed about 1-4 weeks due to order volume coupled with COVID-19's impact on our processing times. We can not guarantee a specific date that you will receive your paint kits. We are very sorry for the wait.
Paint it Off and Stella and Bobbie LLC will not be responsible for refunds due to Shipping Delays.
A Message from our Company
Dear Paint it Off and Stella and Bobbie Customers:
The ongoing health and safety for our creative communities is the highest priority. As the unprecedented Coronavirus (COVID-19) spreads throughout the world, we are forced to take actions to better help protect both you and our team.
POSSIBLE SHIPPING DELAYS
Stella and Bobbie Brands, Paint it Off, and Bloom And Sip are working hard to protect the safety of our team members and have increased health efforts in our offices, warehouses, and shipping departments. These proactive measures may affect all domestic and international deliveries. Shipping updates are as follows:
Due to volume of orders, in-stock items will be shipped within 5-10 business days on orders made before:
- UPS Tues-Thursday before 3pm Central Standard Time (CST)
- USPS Tuesday- Thursday before 2pm Central Standard Time (CST)
No orders will be shipping out Thursdays-Sundays for the time being. Business days are Tuesday-Thursday and exclude US holidays.
ORDERING, SUPPORT, & INQUIRIES
All Stella and Bobbie companies and associated brands are taking proactive measures to address the COVID-19 challenges and avoid any further disruptions to our services. We’re responding as best we can to an ever-evolving situation, so please be aware of longer than usual response times. If you are unable to reach us by phone during normal business hours, please send an email (firstname.lastname@example.org) and we will respond to you as soon as possible.
THANK YOU FOR YOUR UNDERSTANDING
As this situation continues to evolve, Stella and Bobbie will closely monitor guidance from the CDC and our local health officials. We will continue to rely on professional recommendations and expertise to inform our operating decisions for the well-being of our team, customers, and communities as our highest priority. Our most heartfelt sympathies for those who have already been affected, together the world can overcome this pandemic.
Stella and Bobbie LLC. | @Stellaandbobbie
Paint It Off Events | @Paintitoffevents
Bloom and Sip | @BloomandSip
For all other inquiries please email email@example.com or firstname.lastname@example.org.
Stella and Bobbie